PUBLICITY AND

Professional Recognition

• NextAce “Ace of the Month” Awards (2019, 2022)
  For launching redesigned websites, knowledge base, eLearning videos, and global team training.
• Council of Leaders Award – SBC
  For exemplary performance throughout the year.
• Integrated Media Producer Star Awards
  Recognized for creative leadership and campaign execution.

Case Study Highlight

Mass Transit Magazine Ad Campaign
To support a major Ad Readership Study, I designed a high-impact half-page print ad using Photoshop and Illustrator that achieved the highest scores in its size category and received outstanding panel feedback. The ad drove increased leads and contributed directly to new revenue for the company.

To reinforce brand consistency, I also created a companion email blast for a cross-channel campaign — a great example of design translating into real business results.

3-2-24

18001 Yorba Linda Blvd.,
Yorba Linda, Ca 92886

To Whom It May Concern:

I currently serve as President of the Richard Nixon Library & Birthplace Docent Guild.  We are an independent organization consisting of nearly 200 volunteers in support of this Presidential Library.  In 2020, our organization amended its Bylaws to create a first ever Technical Guild Associate role.  Though effective at communicating and sharing the stories contained within our Library walls, we severely lacked the technical expertise necessary to move forward with computerization and to update some of our routine practices.  Not long after the role was created, we interviewed and selected Mark Phillips to be our first Docent Guild Technical Associate.

Being the first to occupy a new role and blaze a new trail where no roadmap exists takes vision, courage and imagination.  Mark has demonstrated all of those traits and more since joining us.  We have called upon Mark to assist us with our online communications, with website questions, and generally how better we can communicate electronically.  He helped us with video projects, including filming, editing and post production.  Mark has also participated in several of our organizational meetings and training events, and he has added a new and creative perspective while doing so.

Mark’s efforts on our behalf have solidified the role that we envisioned when we added the role.  He has made it easier for those who will occupy this role in the future.  It is therefore with pleasure and confidence that I write this letter of recommendation about Mark on his behalf.

I am available to answer any questions you may have.

Sincerely,

Vic Dennis

President, Richard Nixon Library & Birthplace Docent Guild

Mark Phillips is a core member of the YP Integrated Media Producer team. When I was brought on as the Director of this team, I was tasked with building a more customer centric experience for YP’s clients across their digital product fulfillment. The Producer role is considered a senior consultant level position, and those hired are required to not only carry multi-product knowledge, but also deliver best-in-class customer service, with the ability to project manage to deadlines, troubleshoot issues, and serve as a liaison between clients, sales, and internal product design teams. Mark meets all these requirements and more, as he effectively carries over his prior experience to enhance the level of quality service he offers to his clientele.

Mark came to the Producer team from the YP Website design team, where he was tasked with creation and customization of YP websites. He was quick to learn the complex nature of YP’s other digital products in a short period of time, inclusive of search, display, video, and social products. Mark excels in building relationships and translating clients’ unique business needs, all with a calm demeanor and sincere intent. Along with his expertise in web design, he quickly proved to be a huge asset to our team, as he has become an internal resource for any design related questions or escalations. He has the keen ability to organize and execute at the highest level of quality, even within an extremely chaotic atmosphere such as high volume, complex product orders, or high risk clients.

One last thing to mention is that Mark never hesitates to go above and beyond his daily responsibilities. As an example, his Senior Manager and I had two middle school mentees who would come to YP once a week to get exposure to different career opportunities. They were tasked with a project, which they chose to build a website for a business of their choice. Mark offered to sit down with them multiple times to explain the process of planning a website, and even helped them to design a logo and site to fit their needs. It was so beneficial to the students, and fun to watch Mark interact and help them, especially in a field where he is so passionate.

It was a pleasure to have Mark on my team, and I highly recommend him for any position where he has the ability to express his talents, whether creatively or operationally. I am happy to provide any further information as needed!

Sincerely,

Kimi Henry

I want to reach out to you, because of an amazing experience I had launching a Search program with the help of a member of you team, Mark Phillips.

This is BY FAR the most painless, smooth launch of a Search program I have ever had with YP. Mark was very proactive and thorough. By my estimation he saved me at least 4 hours of headache and customer frustration fulfilling and launching the program.

If I could request for Mark to handle all of my accounts as producer, I would do so enthusiastically and with fervor!

This is the best initiative/role I have seen YP roll out to-date, and I attribute that entirely to the quality of producer I had opportunity to work with.

Thank you for putting together such a great team!

Best,

Theisi Gibson
DSE